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Privacy Policy

At TDM Cigars, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and make purchases.

1. Information We Collect

When you place an order, register an account, or interact with our site, we may collect the following information:

  • Personal Information: Name, email address, phone number, shipping and billing addresses.

  • Payment Information: Credit/debit card details or other payment methods (processed securely through third-party payment processors).

  • Order Details: Purchased products, order history, and transaction records.

  • Device and Usage Data: IP address, browser type, and interactions with our website (collected via cookies and analytics tools).

2. How We Use Your Information

We use your information strictly for business operations, including:

  • Processing and fulfilling orders.

  • Handling payments securely.

  • Providing customer support and responding to inquiries.

  • Sending order confirmations, shipping updates, and promotional offers (if opted in).

  • Improving website functionality and user experience.

3. Data Sharing and Security

  • No Selling or Sharing: We never sell or share your personal information with third parties for marketing purposes.

  • Limited Sharing for Fulfillment: Your information is only shared with trusted third parties essential for order fulfillment and payment processing (e.g., shipping carriers and payment gateways).

  • Data Protection: We implement industry-standard security measures to protect your data from unauthorized access, misuse, or breaches.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience, track site usage, and improve our services. You can manage or disable cookies in your browser settings, though some site features may not function properly.

5. Your Rights and Choices

You have the right to:

  • Request access to your personal data.

  • Correct or update inaccurate information.

  • Request deletion of your data (subject to legal and business requirements).

  • Opt out of promotional emails at any time.

6. Policy Updates

We may update this Privacy Policy to reflect changes in our practices. Any updates will be posted on this page, and continued use of our site implies acceptance of the updated policy.

For any questions or concerns regarding your privacy, please contact us at Info@tdmcigars.com.

Return Policy

At TDM Cigars, we strive for customer satisfaction and stand behind the quality of our products. If you need to make a return, please review the following guidelines:

Tobacco Products

All tobacco product returns are handled on a case-by-case basis. Approved returns will qualify for a direct exchange or store credit only.

All Other Products

For damaged items, returns, or exchanges, please include the following details in your email to info@tdmcigars.com:

  • Your name

  • Your order number or invoice number

  • The item you wish to return

Return Conditions

  • Items must be unused and in their original condition with all original packing materials, accessories, and manuals included.

  • Used merchandise is non-returnable.

  • Returns must be properly packaged to prevent damage during transit.

Please contact us before sending any returns to ensure a smooth process. We appreciate your business and are here to help with any concerns!

Cookie Policy

At TDM Cigars, we use cookies and similar tracking technologies to enhance your browsing experience, improve our services, and ensure the functionality of our website. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit our website. They help us recognize your device, remember preferences, and improve website performance. Cookies may be session-based (deleted when you close your browser) or persistent (stored on your device for a set period).

2. How We Use Cookies

We use cookies for various purposes, including:

  • Essential Cookies – Required for the website to function properly, such as enabling shopping cart features and secure payment processing.

  • Performance Cookies – Help us analyze website traffic and usage to improve functionality and user experience.

  • Functional Cookies – Remember your preferences (such as language and region) to personalize your experience.

  • Marketing & Analytics Cookies – Allow us to track browsing behavior and show relevant promotions or ads (only if you opt-in).

3. Third-Party Cookies

We may work with trusted third-party services, such as analytics providers (e.g., Google Analytics) and payment gateways, that place cookies on your device. These third parties help us track website performance and ensure secure transactions. We do not sell or share cookie data for marketing purposes.

4. Managing Your Cookie Preferences

You have the right to control and manage your cookie settings:

  • Most web browsers allow you to block or delete cookies through their settings.

  • You can choose to disable non-essential cookies while using our website, though some features may not function properly.

  • To opt out of third-party tracking (such as Google Analytics), you can adjust your preferences via their respective platforms.

​5. Changes to This Policy

We may update this Cookie Policy to reflect changes in our use of cookies or regulatory requirements. Any updates will be posted on this page, and continued use of our website implies acceptance of the revised policy.

If you have any questions regarding our use of cookies, please contact us at info@tdmcigars.com.

Age Restriction Policy

TDM Cigars strictly adheres to all federal and state laws regarding the sale of tobacco products. No tobacco products will be sold to individuals under the age of 21.

By agreeing to our terms and completing your purchase, you certify that you are at least 21 years of age or older. We reserve the right to request age verification at any time. Any willful misrepresentation of age will result in the immediate cancellation of your order and may be reported to local authorities.

We take underage tobacco sales seriously and appreciate your cooperation in complying with these regulations.

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info@TDMCigars.com

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